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Shipping FAQ

1. Where do I send my parts for chroming?
XXX Chrome Plating, LLC
12855 West Lisbon Avenue
Brookfield, WI 53005

NOTE: We receive a large volume of parts. To maintain a quality controlled and loss less business we require our customers to use the XXX Chrome Plating Service Request Shipping Form. If you have an issue opening/downloading the file, we will be more than happy to email the PDF form to you, just email sales@xxxplating.com.

2. Should I insure my parts when sending them? YES. While loss of parts is never anticipated, we encourage all of our customers/clients to protect their investments. Be sure to keep all records of your shipment including receipt, a part(s) inventory list, photos and value. Filing a claim with UPS, FEDEX or USPS and receiving compensation for loss will be a much smoother process if this is done. Please retain your tracking information and track your part(s). 

3. Do you insure my parts when returning them to me? YES. In addition, we inventory and photograph all parts before shipping/returning them to you. We do this to protect ourselves as well as our customers.

4. Can I drop my bike/part(s) off? YES, we are always happy to meet customers face to face.

5. Can you come and pick up my bike/part(s)? Yes, this can be arranged if you are within 250-300 miles of Glendale or Milwaukee, Wisconsin. We do charge a pickup and delivery fee of $100-400 depending on travel distance. All bikes will be transported in an enclosed trailer.

6. How do I know you received my part(s)? Once your part(s) are received, we document receipt by taking full inventory and photographs of all parts. We may also take photos of the condition of the box they were shipped in if we find it damaged. We will then contact you to confirm receipt of your part(s). Please retain your tracking information and track your part(s). If you have not received a call or email from us within 2 business days after tracking notes our receipt of your parts, please contact us as sales@xxxplating.com or 414-839-9598.

7. What happens if you don't receive my part(s)? See #2. You will need to file a claim with the shipping company you used.

8. Should I send my part(s) as is? There are two things to keep in mind here; If you’re parts are damaged (scratched, dinged, cracked, etc), please note if you want them repaired by us in the XXX Chrome Plating Service Request Shipping Form. If your part(s) require repair prior to chroming, you will be notified of the additional cost related prior to our beginning work. If you don’t want them repaired or we can’t contact you within a week, we will NOT repair them and chrome them as is.

9. What happens after you receive my part(s)? Once your part(s) are received, we document receipt by taking full inventory and photographs of all parts. We may also take photos of the condition of the box they were shipped in if we find it damaged. We will then contact you to confirm receipt of your part(s). At that time, we will also provide you with an exact pricing quote prior to beginning work.

10. When do I receive my part(s) back? Your part(s) will be returned to you the completion timeframe specified in our detailed quote. Most parts fall in the 1-4 week post receipt timeframe depending on the part(s)/project.

 

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